A Korean-owned restaurant in Marysville, Washington, says it’s still waiting for more than $20,000 in Uber Eats unpaid fees—months after completing hundreds of deliveries.
Uber Eats unpaid fees date back to summer
Ji Lee, who runs Osaka Sushi & Teriyaki with her father, said the restaurant received its last deposit from Uber Eats on July 16, 2024.
From July to December, the restaurant handled 623 delivery orders, generating $32,411 in sales. After deducting platform fees, Lee said the restaurant was owed more than $20,000—but the money never arrived.
“We had no problems since 2020, so I kept accepting orders,” said Lee. “I didn’t realize the payments had stopped until later.”
Repeated messages, no resolution
Lee contacted Uber Eats multiple times. Each time, she said, different agents responded with the same message. On December 1, she ended the restaurant’s partnership.
Uber Eats told local station KIRO 7, “We’re aware of the situation and are actively working with the merchant to resolve it.”
Lee disagrees. “They just kept sending the same message. Nothing was resolved.”
Dispute over account access
Uber later told Lee that a “verified user” had updated the restaurant’s bank details. She denies making any changes.
When she asked for proof, she said Uber provided none. Instead, the company told her that if someone accessed her email and changed the account, the payouts couldn’t be reversed. They advised her to contact local police.
Uber said it would cooperate with law enforcement through its public safety portal.
Still no payment from Uber Eats
Lee sent a formal demand letter. As of now, there’s been no reply.
“I’m running a business while raising a newborn,” she said. “Uber Eats makes money when we do. They can’t just walk away.”
The Uber Eats unpaid fees remain unresolved.
BY YOONJAE JUNG [jung.yoonjae@koreadaily.com]
