The recent bankruptcy filing of genetic testing company 23andMe has sparked growing concern among users about the fate of their personal genetic data. On March 23, the company officially filed for bankruptcy protection, triggering a surge in data deletion requests the following day.
Users rush to delete data after filing
According to CBS News, many users attempted to delete their genetic profiles on March 24 through the 23andMe website. However, numerous reports cited delays, failed requests, and even website outages that prevented access altogether.
The company hosts more than 15 million genetic profiles in its database. With the firm now actively seeking a buyer, users have expressed concern that sensitive DNA data could potentially be transferred to an unknown third party.
Company responds to traffic spike and technical issues
In a statement to CBS, 23andMe confirmed that its website experienced technical difficulties due to increased traffic but stated the issue had been resolved by the following day. The company emphasized that data downloading and deletion features are now fully functional.
To delete genetic data, users must log in, navigate to Settings > View Data, and select Delete Data. After choosing Permanently Delete Data, a confirmation email is sent. Completing the email confirmation finalizes the deletion process.
Additional privacy steps available
Before deleting their data, users can choose to download their raw genetic information. In addition, through the Preferences section, they can also request the destruction of their original biological sample provided during testing.
For those still facing access issues or technical glitches, 23andMe advises reaching out to customer support via live chat on its website.
As 23andMe bankruptcy concerns continue to circulate, user demand for control over personal data remains high—especially amid fears of future ownership changes.
